Frequently Asked Questions
Ordering & Booking
How do I place an order?
All order requests can be placed on our Contact page. Once we receive your inquiry, we’ll confirm availability and send an invoice to secure your date.
How far in advance should I book?
We recommend booking at least 7–10 days in advance, especially for twilight tables or signature boards. Rush orders (under 5 days) may be accepted with a $50 expedited fee if capacity allows.
Ingredients & Allergies
Do you accommodate dietary restrictions?
Yes, please note any allergies or preferences on your inquiry form. While we do our best to accommodate, we work in a shared kitchen and cannot guarantee allergen-free boards.
Are your ingredients locally sourced?
Absolutely. We proudly source cheeses, produce, florals, and accompaniments from local Austin farms and artisans wherever possible.
Do you offer vegetarian or vegan options?
Vegetarian boards are available upon request. At this time, we do not offer fully vegan boards due to product sourcing limitations.
Delivery & Pickup
Do you offer delivery?
Yes, we deliver across Austin and the surrounding areas. Delivery fees are based on zip code and are calculated once order is confirmed.
Can I pick up my order?
Pickup is available by request. We’ll coordinate a time and provide safe transport instructions to maintain board integrity.
How do you keep the boards cold during delivery?
Boards are packed in insulated cooler bags with ice packs to maintain safe temperatures. We also use non-slip trays and protective packaging to ensure every board arrives as beautiful as when it left.
Presentation & Setup
Do you provide styling or on-site setup?
All Signature Boards include styling service. Just let us know you’d like us to stay and style the display for your event.
Do you use real boards or disposable trays?
We use a mix of premium disposable trays and custom Welcome Table boards depending on the package. All are carefully selected to elevate your aesthetic.
Policies & Cancellations
What is your cancellation policy?
Cancellations made more than 5 days in advance receive a full refund. Cancellations within 72 hours of your event are non-refundable due to sourcing and prep costs.
Do you require a deposit?
Yes. A 50% deposit is required to reserve your date for the Signature Board and Twilight table. The remaining balance is due 3 days before your event. All other packages will be paid in full prior to confirmation of booking.
What if I need to reschedule?
We’ll do our best to accommodate! Please reach out as early as possible and we’ll work with you on rescheduling based on availability.