Terms of service

These Terms and Conditions govern the provision of services by The Welcome Table ATX, a Texas-based grazing board company specializing in curated grazing experiences for luxury real estate professionals.

By placing an order with The Welcome Table ATX, you agree to the terms outlined below.

1. Business Overview

The Welcome Table ATX provides custom grazing boards and floral-forward food experiences using locally sourced ingredients. Our services are tailored for client events, broker opens, luxury real estate showings, and relationship gifting, etc.

2. Orders and Lead Times

  • Minimum Notice:
     All orders must be placed with a minimum of 5-7 days’ notice. We recommend ordering 2–3 weeks in advance for larger boards or event setups.

  • Rush Orders:
     Rush orders (less than 5 business days) may be accepted on a case-by-case basis and are subject to a 20% surcharge, depending on availability.

3. Payments

  • Deposit:
     A 50% non-refundable deposit is required to confirm your booking for the Signature Board and Twilight Table. The Petite, Classic, Midday Graze, and Closing Table gift must be paid in full at least 72 hours before delivery. 

  • Final Payment:
     The balance is due 72 hours before delivery. Failure to pay on time may result in cancellation of the order.

  • Accepted Payment Methods:
     We accept major credit cards, PayPal, Venmo and ACH deposits. We are currently working to offer Klarna and other pay-later providers.

4. Delivery and Pickup

  • Delivery Radius:
     We serve clients within Austin, Dripping Springs, Bee Cave, Lakeway, Westlake, and surrounding Hill Country communities. Certain areas are subject to an additional fee based on proximity to our prep kitchen. 

  • Delivery Windows:
     Your delivery will occur within a 1-2 hour scheduled window. Exact time confirmation will be sent 24–48 hours in advance.

  • Pickup:
     Pickup is available by request from our prep kitchen. Pickup times must be confirmed in advance.

  • Delivery Fees:
     Fees vary by zip code and will be included in your invoice. Events requiring setup may incur additional labor charges.

5. Order Changes and Cancellations

  • Order Modifications:
     Changes to guest count, location, or board size must be submitted no later than 72 hours before your scheduled delivery.

  • Cancellations:

    • Orders cancelled more than 72 hours in advance may receive a full refund (minus deposit).

    • Orders cancelled less than 72 hours in advance are non-refundable.

  • Rescheduling:
     You may reschedule once without penalty if done 72+ hours in advance, subject to availability.

6. Allergies and Dietary Restrictions

  • Responsibility Disclaimer:
     Our products may contain or come in contact with allergens including dairy, nuts, wheat, and gluten.

  • Client Notification:
     It is the client’s responsibility to notify The Welcome Table ATX of any food allergies or sensitivities at the time of booking.

  • No Guarantees:
     While we take great care, we cannot guarantee an allergen-free environment.

7. Styling and Seasonal Availability

  • Locally Sourced Ingredients:
     All ingredients are selected based on seasonality and local availability. Substitutions may occur to preserve product quality and aesthetics.

  • Floral Elements:
     Seasonal florals are included with each board. Colors and flower types may vary depending on availability.

  • Aesthetic Control:
     Clients trust The Welcome Table ATX to curate designs in alignment with our signature style and presentation. Final styling decisions are at our discretion.

8. Photography and Marketing Usage

  • We reserve the right to photograph all final boards and use images in marketing, social media, and promotional materials unless otherwise requested in writing.

9. Limitation of Liability

  • The Welcome Table ATX is not liable for:

    • Any illness or adverse reactions resulting from food consumption.

    • Delays caused by traffic, weather, or other force majeure events.

    • Damage to boards or items once delivered or picked up.

  • We recommend boards be consumed within 2 hours of delivery and stored appropriately thereafter.

10. Packaging Policy

  • Premium packaging upgrades are available.

  • All disposable serving trays and utensils are included.

11. Contact and Support

For questions, changes, or emergencies, please contact:

Email: hello@welcometableatx.com
Phone/Text: (512) 270-1055
Instagram: @welcometableatx

Business hours are Monday–Thursday, 9AM–5PM CST, and Fridays, 11AM–2PM CST. Response times may vary outside of those hours. Please allow up to 24-48 hours for a response as delivery and events can sometimes interfere with immediate follow-up. 

12. Acknowledgment

By placing an order with The Welcome Table ATX, the client acknowledges that they have read, understood, and agreed to these Terms of Service.